Frequently Asked Questions
Everything you need to know about your Powkiddy handheld gaming experience.
How long does shipping take for international orders?
Standard international shipping typically takes 7 to 15 business days depending on your location. You will receive a tracking number via email as soon as your order is dispatched from our warehouse.
Do Powkiddy consoles come with pre-loaded games?
Most of our consoles come with a TF card containing a curated selection of classic games. Please refer to the specific product description for the exact game count and card capacity included with your model.
What is your return policy for defective items?
We offer a 30-day return policy for any hardware defects. If your device arrives damaged or malfunctions under normal use, please contact our support team with your order number and video evidence to initiate a replacement or refund.
Can I update the firmware or operating system on my device?
Yes, many Powkiddy devices support open-source firmware updates like ArkOS or JelOS. However, we recommend following official guides carefully, as improper flashing can void your warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination to ensure a secure checkout process.
Do I need to pay customs duties or import taxes?
Customers are responsible for any customs fees, duties, or taxes imposed by their country's local authorities. These charges are not included in our shipping costs and vary by region.